https://archive.cm.mahidol.ac.th/handle/123456789/2 2026-11-07T23:35:11Z https://archive.cm.mahidol.ac.th/handle/123456789/6148 Title: Job Stress and Binge Eating Behavior: A Correlational Study with Anxiety as A Mediator and Coping Strategies as A Moderator Among Thai Working-Age Adults Authors: Supisara Burapapisut Abstract: This study examined the relationship between job stress and binge eating behavior among Thai working-age adults, with anxiety as a mediator and coping strategies as moderators. Using a quantitative cross-sectional design, data were collected from 404 working-age adults in Thailand through self-report questionnaires and analyzed using descriptive statistics, correlation analysis, regression, mediation, moderation, and one-way ANOVA. The findings showed that job stress was positively associated with binge eating behavior and significantly predicted anxiety. When anxiety was included in the model, the direct effect of job stress on binge eating behavior became non-significant, indicating full mediation. Coping strategies also moderated the relationship between job stress and binge eating behavior, with adaptive coping weakening the relationship, while maladaptive coping showed an effect opposite to the original hypothesis. In addition, gender, education level, and weekly working hours significantly moderated this relationship. These findings suggest that anxiety and coping processes play important roles in explaining the relationship between job stress and binge eating behavior among Thai working-age adults. Description: 114 leaves 2026-01-01T00:00:00Z https://archive.cm.mahidol.ac.th/handle/123456789/6136 Title: Applying System Dynamics to Enhance Scenario - Based Roadmapping Authors: Pawat Tansurat Abstract: Technology roadmapping is widely recognized as an approach for strategic planning, particularly for technology-driven enterprises. To better navigate business dynamics and uncertainty, recent research aims to enhance the robustness of the TRM process by integrating various methodologies. One such methodology is scenario planning, which has been incorporated into roadmapping to help management teams address these challenges. This study introduces a framework that strengthens scenario-based roadmapping by applying system dynamics (SD). The primary function of SD is to analyze complex systems and generate diverse scenarios. Additionally, this research provides a detailed “step-by-step” analysis and includes a case study. With the proposed framework, organizations can proactively develop alternative roadmaps based on SD scenarios, making TRM implementation more resilient to sudden changes. The application of this framework can be seen as a strategy to mitigate foreseeable risks while seizing future opportunities. Description: 119 leaves 2023-01-01T00:00:00Z https://archive.cm.mahidol.ac.th/handle/123456789/6112 Title: Three Dimensional Facial Proportion Assesment with Analysis of self-perceived Facial Satisfaction and Surgical Intention in Thai women. Authors: Tanisorn Harirak Abstract: This study examines the relationships among three-dimensional facial proportions, facial satisfaction, and intention to undergo facial aesthetic modification by integrating the Theory of Planned Behavior (TPB) with objective 3D facial measurements. A sequential mixed-methods design combined bibliometric analysis, qualitative interviews, and a quantitative study of Thai women aged 18–40 years (n = 150). Facial proportions were assessed using the ISEMECO 3D D8 Skin Analyzer, followed by the validated FACE-Q and TPB-based questionnaires. Results showed no significant association between 3D facial proportions and facial satisfaction (p > .05). However, within the integrated model, facial satisfaction negatively predicted modification intention (β = -0.128, p = .038), while subjective norm emerged as a significant positive predictor. These findings challenge the role of objective facial morphology in aesthetic decision-making, emphasizing subjective evaluation and social influence. This study provides novel evidence for a perception-driven framework with implications for personalized aesthetic care. 2026-01-01T00:00:00Z https://archive.cm.mahidol.ac.th/handle/123456789/6094 Title: Understanding turnover intent of workers in a revolving door: the case of the call center industry in the Philippines. Authors: Felicito Jabutay Abstract: The primary purpose of the dissertation was to examine the roles of customer-related, organizational, and psychological variables in a process that lead to the turnover intent of workers in the call centers in the Philippines where the attrition rates were high. The current study proposed a turnover intent model. The model followed the input-process-output structure. In the model, perceived customer unfriendliness and strategic deception were the input variables hypothesized to affect six first-degree process variables, namely task interdependence, leader-member exchange, person-job fit, perceived stress, emotional dissonance, and cognitive dissonance. The six variables, in turn, were posited to affect the second-degree process variable affective commitment and the output variable turnover intent. Affective commitment was also hypothesized to affect turnover intent and mediate the effects of the first­degree variables on turnover intent. The hypothesized relationships in the model were analyzed via structural equation modeling (SEM) using a sample of 689 call center agents working in eight call centers in the country. The results of the hypotheses testing revealed that perceived customer unfriendliness has adverse effects on task interdependence and leader-member exchange, while it has positive effects on perceived stress, emotional dissonance, and cognitive dissonance. On the other hand; the input variable strategic deception has a negative impact on task interdependence and positive effects on perceived stress, emotional dissonance, and cognitive dissonance. In tum, task interdependence affects affective commitment positively and turnover intent negatively; while perceived str.ess, emotional dissonance, and cognitive dissonance affect affective commitment negatively and turnover intent positively. Leader-member exchange and person-job fit have positive effects on affective commitment; however, their impacts on turnover intent are insignificant. Affective commitment is a direct antecedent of turnover intent. Furthermore, it partially mediates the effects of task interdependence, perceived stress, emotional dissonance, and cognitive dissonance on turnover intent. Also, it fully mediates the effect of leader-member exchange on turnover intent. The findings are expected to make valuable contributions to the literature and the Philippine call center industry. Overall, the results provide insightful information about current issues and factors that have significant associations with the formation of turnover intent of call center workers. The results have several valuable implications that are helpful to the workers and the call centers. These implications include the development of intervening programs that will help call center agents improve personally and professionally and lessen the likelihood of developing high turnover intent. The study also has several methodological and substantive limitations, and recommendations for future research are given. Description: 338 leaves 2019-01-01T00:00:00Z