The impact of international organizational corporate culture on staff satisfaction: a case study.

Abstract

Satisfaction of the staff in a workplace is considered to be the heart of a healthy business. Satisfied staffs lead to better performance and better outcome. In contrast, staff would not prefer to work in an unhealthy business where they do not enjoy their lives and where they have no motivation to work their best for the company, eventually hurting company performance. The purpose of this research is to study the impact of international organization corporate culture of the British Embassy on job satisfaction of its staff. This paper used a qualitative approach by interviewing the current employees of the British Embassy to study why the international organization like the British Embassy has some signs of becoming an unhealthy organization and the researcher, as one of the staff, also feels the same. The results revealed that the corporate culture of the British Embassy does have an impact on the low job satisfaction of the staff employed by the Embassy. Moreover, the basic extrinsic motivators are also missing which is right now a “demand” from the staff to the management team at the Embassy. As some of the staff could not adapt to the changes in the organization that happened over the past years, they moved on. However, some staff have a positive mindset and hope that the Embassy can return to its own position very soon. KEY WORDS: International organization, Organizational culture, British Culture, Thai culture, Job satisfaction, British Embassy, Culture management