A case study on employee job satisfaction of Bhutan narcotics control agency.

Abstract

The main objective of this case study is to find out the possible influencing antecedents of job satisfaction of employees’ of Bhutan Narcotics Control Agency. The Bhutan Narcotics Control Agency (BNCA), as one of the nodal agencies in controlling the Narcotics and Psychotropic substances and Tobacco products is facing employee’s dissatisfaction and poor motivation problems due to many unknown factors including leadership, shortages in manpower and job nature. The employee frustration builds up while coordinating with other different stakeholders with lukewarm responses. However, the results indicated that the employees of BNCA are highly committed to their job. The culture was found to be supportive as well as retarding. The career path is highly streamlined and workload seemed to be not much burden as they took it as a challenge. The compensation was found comfortable to officers and uncomfortable with non-management team of workers. The leader was found to be ineffective in decision making process and unsupportive to sub-ordinates leading to dissatisfaction. KEY WORDS: Satisfaction/ motivation/ Leadership/ Culture/Compensation