Key Knowledge sharing factors that affect team performance in the it field.

Abstract

This paper examines knowledge sharing based on the “Framework of Knowledge Work Analysis” developed by Efimova (2004) and analyses the key factors that affect team performance in the work place. This paper considers the case of the information technology department of Essilor manufacturing Thailand, in order to find the key knowledge sharing factors that affect team performance. A qualitative research method was used to collect in-depth information from a small sample of interviewees. Interviews were conducted as the IT department, including 3 managers and 7 staff members. The interview results were interpreted and analyzed based on the framework of knowledge work analysis. The research findings showed several weaknesses in the knowledge sharing process in IT department, with recommendations for improvement.

KEY WORDS: Knowledge management / Knowledge sharing / Essilor Manufacturing / Information Technology