Customer'satisfaction towards educational service division; registrar office at Srinakharinwirot University (Prasarnmit) in academic year 2015.

Abstract

The Educational Service Division, so called, registration office or registrar office, has been an important division in the university by containing the registrar office to provide service for students (current and former), instructors, and visitors. By the reason of providing service, registrar office at Srinakharinwirot University (Prasarnmit) must measure the outcome of service. The qualitative method was applied for this study by conducting the in-depth interview with 8 current students from 8 faculties in Prasarnmit campus whom have already directly experienced the service Result in this research identify the factors to indicate the satisfaction of customers toward the service; 1) process, 2) Facility, and 3) Staff by the overall result, students were satisfied with the service, but still left comments for each of the factors as good progress to make changes in the future of Registrar Office at Srinakharinwirot University.