Employee motivation in a private bank in Thailand.

Abstract

The researcher used mix method to discover the level of satisfaction among employees in the credit contract and mortgage registration unit. The fifty participants who work in credit contract and mortgage registration unit were given a questionnaire by the researcher and then the researcher selected five participants from fifty participants for an in-depth interview. This research shows the level of satisfaction in the credit contract and mortgage registration unit is mostly in neutral level. There are four main factors that affect employee motivation: salary, benefit, relationship and personal goal. Communication and training are recommendation for solving problems in this research.