A case study of global internal compliance implementation in Thailand: ITS problems.

Abstract

This study aims at analysing the compliance implementation of Company A, a global pharmaceutical company providing biological and pharmaceutical products in many parts of the world including Thailand. Recently Company A took over Company B, dealing with an animal health business as their subsidiary. During the period of merging of the two businesses having superficially the same line of business, there seem to have problems in implementing the compliance. To find out such problems, Typology of Compliance Tactics as suggested by Foorthuis (2012) was adopted for this study by dividing the organization employees into 3 levels. The author selected each of the 8 samples purposively for the in-depth structured interviews with four sets of questions for detailed information from the samples. The results showed that the SOP covering the animal health business needed to be composed because the compliance for such a business was different from the businesses that Company A did before merging. All samples were secured with having compliance but the new complete compliance covering all areas of business needed to be completed in order to provide clear guidelines for those to implement and to comply. New approaches for interactive training and formal seminars should be held so as to clarify doubtful points for implementation, which would be helpful for those who have to follow the compliance. The study showed that all employees were aware of the company reputation, and felt that integrity, and loyalty should also be promoted among the merging staff members as well. KEY WORDS: Compliance/ Internal compliance/ Ethical firm/ Implementation, global compliance