Change management as a key success factor to improving project efficiency and productivity.

Abstract

The content of this paper will focus on change management in ERP implementation project which change management will be described in 2 perspectives, 1) change in consulting team to push team to move forward in term of productivity and efficiency improvement for the team working and 2) change in customer side to let them aware of change that will happened when the new software has been launched to replace the existing software. Communication is also an important key success factor towards success of the project. In every ERP implementation project, the key success is neither because there is an experienced consulting team nor the software is perfect but it’s because how we can build awareness to project team, how we can align the project goal among several party and work as one single team. It is also depending on how effectively and efficiency we can communicate the change to all the stakeholder to let them understand on the reason why we have to change and prepare to adapt on change. Therefore, the objective of this paper is to analyze on the key issue, which affect to the project schedule, team productivity and efficiency and try to find out on what is the root cause of project delay. Then try to apply key change management concept such as PDCA technique and/or some other specific change control and communication technique to mitigate on delay and risk that may happen along the way of project implementation. In conclusion, this paper also provides short recommendation on how to change and improve on any issues which encounter throughout the project and also include the sample situation which is the result after change to show on why I realized that change management is a key factor to improve project productivity and efficiency.