The impact of leadership style on employees performance and job satisfaction within small family business of hotel industry.

Abstract

This study aimed to determine the impact of leadership styles on employees performance and job satisfaction within small family business of hotel industry. The qualitative research method is applied by using open-ended questions to interview the participants. The researcher conducted an interview on small hotel in Thailand by discussing the issue with the hotel owners, managers, and employees and explored the different point of view that each individuals has on the effect of leadership style on employees performance and job satisfaction. The results indicates that in small family business within hotel industry, transactional leadership is being used more frequently than transformational leadership style because transactional leadership style is considered to be more influential and effective. Moreover, the major findings, recommendations, and limitations of this research will be discussed.