Business plan for cleaning service company with Thaiyai employees.

Abstract

Cleaning Business is a labour intensive industry which requires stable number of employees and professionalism in order to give a promising services. In Thailand’s labour situation, the immigrant labours take an essential role to drive the economy, especially in cleaning business. There are sources of unskilled immigrant labours that can be trained to serve in this industry. In this research, the researcher tries to establish a Business Model for Cleaning Service Company that hire Thaiyai employees. Not only the company should be able to compete in this fierce market by providing an excellence services but also a fair treatment and training can help reducing turnover rate of employees. When the employees are skillful and are paid and treated with fairness and the employer value their work, they will have better quality of life, with meaningful career. The key success factors of cleaning business are the management system, skillful employees and customer satisfaction. Therefore, employees’ professionalism, self-development, and customers’ relationship are factors that the employers have to focus. The treatment of employees will reflect their motivation and service quality. Some employers might want to cut cost by not paying much attention on employees’ salary, benefits and treatment. These problems cause them even more because when the employees leave, the employer has to constantly recruit and train new employees which could cost more time, money, and effort. Importantly, the company should be focusing on business and how to compete with its competitors. The customers can spend time with their love ones or focus on what matter the most to them on their leisure time and let the professional cleaning service company assist them. Cleaning service can be seen as stress reliever.