Job satisfaction of generation Y frontline staff of five-star hotel in Thailand.

Abstract

In the near future generation Y would become the majority of workers all over the world. There are many hotels which cannot maintain the valuable staff and its expense. Organizations have to spend a lot of time to train one person who may stay only for a short period. As a result, it affects many aspects of hotel such as work performance, cost, and time. The purpose of this research is to present the job satisfaction factors that affect generation Y frontline staff in five-star hotels. Moreover, the information is collected by using literature reviews and qualitative method. The consequence of this research will be divided into two sectors that con-sist of extrinsic and intrinsic factors of job satisfaction. The result from extrinsic factors such as listen to employees’ voice, training and development, benefits, skill of human resource department, and rules and regulations of hotel. On the other hand, the result from intrinsic factors such as ser-vices to customer, interpersonal skills, challenges, empowerment, and connection. It is hoping that this research would help hospitality industry to maintain valuable staff in long-run through increase job satisfaction.