Skill and knowledge management practices to enhance company performance: Thai construction industry.

Abstract

This paper presents how construction agents explore commonalities to develop a high performance for customers. The paper’s purpose is to share the hereby gathered knowledge about construction management practices in the construction industry with those who are interested in this kind of topic. In order to find such management practices, a qualitative research method was used to collect data from the interviewees. Twenty interviewees were interrogated, which work in a leading construction agency. In this way, the management practices of different construction services can be compared in order to prove that the research results can be applied in all levels of different construction companies. The findings of this study demonstrate that within the construction industry there is no specific pattern, which ensures high performance for customers. Different types of customers require different types of practices. The research result shows that management practices are usually applied by agents in order to develop a good company performance in each stage, from the pre-relationship stage to the stable stage.