A STUDY OF EFFECTIVE BREAK ACTIVITY TO ENHANCE WORK SATISFACTION OF OPERATION STAFF WORKING.

Abstract

This study aims to understand and improve the level of service and operation staff’s work satisfaction regarding their break period and experiences of their break activities. We would like to study the effect of the inappropriate break period to work satisfaction of operation staff, then identify effective break activities to replenish themselves from work exhaustion and provide recommendations to improve the work satisfaction of operation staff with this working condition. In addition, we apply the Effort Recovery model (ER model) and Conversation of Resources theory (COR) to identify the effective experience of break activities and apply the Herzberg’s two factors theory for identifying the level of work satisfaction. We interview 40 participants in 4 working fields. From our analysis, we noted that there are two effects of inappropriate break period to level of work satisfaction which are working condition and break activity experiences. Moreover, the most effective break experience is the psychological detachment. In addition, they provide 3 recommendations to improve their level of work satisfaction based on this working condition.