Why Thai employees should develop soft skills to be competent in local and regional workplace environments.

Abstract

The purpose of this qualitative thematic research is to identify the importance of soft skills in Thailand workplace environment that affect employees in job performances, as well as their rewards and career development. The research result of this case study is derived from 5 respondents who are in managerial positions, vary by departments and involve in subordinates’ performance evaluations to see the utilization of soft skills apart from the common key performance indicators in specific roles. The key findings of this case study research portrait soft skills are not yet commonly determining employees’ professional performance levels, however affect when there are the career advancement decision makings by their line managers. Also, the most commonly important soft skill traits are communication and interaction between departments and clients during business settings.