CHALLENGES & SUCCESS FACTORS OF REMOTE WORKING IN SMEs DURING COVID-19 IN THAILAND AND SINGAPORE

Abstract

This study aims to find the challenges and success factors of remote working for SMEs in Thailand and Singapore. The research is done through semi-structured interviews with 9 interviewees in 4 companies 4 businesses comprising a financial consulting company, a kids design school, a design, and construction company, and an F&B manufacturing company. The kids’ design school and design & construction company are based in Singapore and the other two are in Bangkok, Thailand. Both sides of the SME’s owner’s and employee’s feedback are given in the research. The results showed that the challenges affecting remote working are similar in 4 factors regarding business Industry and type of tasks, financial problems due to pandemic effect, not enough IT support remotely, and lack of physical engagement. In terms of success factors, the sharing process is similarly comprised of familiarity with online communication tools, using applications to increase virtual engagement, virtual tasks management, long working experience, and a systematic meeting schedule. Furthermore, the research has shown the benefits and disadvantages of remote working, and the recommendation for future working styles is reflected in the real experience of owners and employees in SMEs.