A study of Myanmar Patients’ Experience Journey between Government and Private Hospital in Bangkok

Abstract

Rapid growing of the medical tourism around the world after the pandemic situation and hospitals in Bangkok are also becoming the one of the choices for medical travelers. Among them, Myanmar patients are choosing treatment in Bangkok to achieve best treatment outcome. Both private and government hospitals are also trying to achieve global healthcare certificates by providing best quality care to Myanmar patients in different approaches. This study aims to analyze the experience journey of Myanmar patients who is taking treatment and who already took treatment in both private and government hospitals in Bangkok based on their expectation, outcome, satisfaction and their experience. This research used main concepts in the data regarding Myanmar patients’ experiences in private hospital, government hospital and services from private hospital, government hospital. This study used qualitative method via interviewing with 19 Myanmar nationality with different disease conditions. In the data analysis, most interviewees are helping to express their own experiences what they got in their journey and point of view. As the data result, most main reasons of Myanmar patients are flying to Bangkok for their treatment due to their trust on quality of care and services of hospital in Bangkok, cost effective and convenient to travel for both patient and their families as their attendant.