Knowledge transfer for a project manager: a comparative study between Thai's SME's and Japanese electronical appliance manufacturer.

Abstract

Many organizations still have problems of knowledge transfer from high level managers to employees. Dynamic Group Products Co., Ltd. is one of them. The company has only one project manager, who lack of skills to turn his tacit knowledge into explicit knowledge. The purpose of this study is to identify factors that can help the company solves problems of knowledge transfer from the current project manager to the next generation. Furthermore, it also facilitates the company to build sustainable competitive advantages. According to the literature review part, the study focuses on knowledge management theory to discover solutions. In addition, This study implemented qualitative study by arranging focus group meeting with a project managers and stakeholders. The study also compared the result with Fujitsu Systems Business (Thailand) Ltd. which was the company that has been a good example in knowledge transfer. As they implemented the knowledge management system to the entire manager. The study also gave recommendations to Dynamic Group Products to implement KMS as well. Further recommendations have been provided for FSBT to solve other current issues. Lastly, we also provided the steps of KMS implementation for Dynamic Group Product to develop the company’ knowledge transfer processes. KEY WORDS: Knowledge Management/Knowledge Transfer/KMS