THREE MAIN CHARACTERISTICS OF EFFECTIVE TEAMWORK AT AU BON PAIN THAILAND

Abstract

The teamwork plays an important role in cafe and restaurant business like Au Bon Pain Thailand. Therefore, Au Bon Pain Thailand should pay attention in this particular strategy which will make Au Bon Pain Thailand sustain its competitive advantages in Asian market and also overcome the possible obstacles from upcoming AEC in next few years. This thematic paper discusses three main characteristic of effective teamwork in Au Bon Pain Thailand which is coordination, communication, and appropriate culture. This thematic paper has conducted in order to understand more about effective teamwork. An observation has been used in 3 different branches in Bangkok which are Vichaiyuth hospital, Phayathai2 Hospital, and Sun Tower Building to gather data for this thematic paper, this paper has revealed the understanding of three main characteristics of effective teamwork and clarify a meaning of it by using theory of Tuckman to support the fact that all three main characteristics are constructing through the team development. KEY WORDS: characteristics of effective teamwork/teamwork theory/ Au Bon Pain Thailand/team working