BARRIERS IN KNOWLEDGE SHARING PROCESS : RECEIVERS PERSPECTIVE

Abstract

Knowledge is a valuable asset in the organization. Therefore, knowledge sharing becomes an essential part of knowledge management in the organization. This research aims to explore the barriers of knowledge sharing in order to operate processes of knowledge management and knowledge sharing effectively. This study focuses on the knowledge receiver by examining potential barriers that inhibit audience to receive knowledge. There are 3 main components of knowledge sharing which are sender, knowledge, and receiver. The detailed and in-depth interviews are conducted as an crucial information to determine the primary barrier of knowledge sharing. The data is collected by engaging potential respondents who have experienced as knowledge receivers. The barriers in knowledge sharing can be categorized into 3 levels which are individual, organization and technical level. Furthermore, the findings of the study will help company acknowledge the causes and factors of knowledge sharing barrier. As a result, this research analyzes and concludes that communication skill is a significant barrier that directly impact to knowledge sharing process especially at the individual level. In addition, the advancement of knowledge is also the key factor that contributes to the capability of sharing and absorbing knowledge. Moreover, this research also recommends the organization to emphasize on the importance of culture and policy for effective knowledge sharing in both individual and organizational level. KEY WORDS: Knowledge Sharing / Knowledge Sharing Barriers / Impact Factor/ Impact Barrier