TACIT KNOWLEDGE CREATION WITHIN AN ORGANIZATION

Abstract

Nowadays, the advance technologies allow people to store their knowledge and pass on to the next generation easier than before. The knowledge sharing is not for academic purpose only but also used within a business organization. One of the most applicable methods used is e-learning. In the knowledge management world, there are explicit knowledge and tacit knowledge, the tacit knowledge is something that one may know how to do but may not know how to explain in words. The e-learning helps sharing the tacit knowledge in visual and audio form, also a form of operation procedure and rules. The knowledge will be transformed into explicit knowledge in a form of text or presentation then absorbed by a receiver and transformed into new tacit knowledge when the receiver apply these new knowledge in their work operation and/or interpersonal communication with their colleagues. The study was conducted in KASIKORNBANK PCL. Using an interview method with 10 samples. The finding indicate that there are six factors affecting the knowledge creation in each mode, the six factors are management support, incentive, motivation, IT support, past experience and trust. KEY WORDS: KNOWLEDGE MANAGEMENT / KNOWLEDGE SHARING / TACIT KNOWLEDGE / E-LEARNING