Key factors that cause poor performance of hotel employees.

Abstract

Performance management in firms became challenges for business owners and management. Most of best practices were found to be unsustainable. Even though, the right persons were hired on the job, their willingness in performing still cannot be controlled because each person had different driving factors in performing well. Therefore, the purpose of this research was to explore factors that lead to poor performance of employees. The results were ranked from most to least influencing factors which caused low productivity of employees in a hotel in Bangkok. The research used qualitative approach to address questions. In-depth interview was selected to explore beneath the surface of the response in order to investigate employees’ subjective experience. The study found that “conflict of self-personality with colleagues” ranked the first in influencing factors. Manager’s unfairness, client’s complaints, workload, lack of feedback were the following factors which affected on the employee’s performance.