Key challenger preventing a successful transition to the first time supervisor of shared services center in Thailand.

Abstract

The purpose of this study is to find key challenge factors preventing a successful transition of first-time supervisor of shared services center in Thailand using the framework of 12 challenges of the-first-time supervisor from Center for Creative Leader. Propositions were tested by in-depth interview and collect data from over 50 supervisors work in Shared Services Centers. The result of this study found 3 key challenges of Thai supervisors where all shared service center in Thailand should aware and provide support to supervisors. Recommendations to this study suggested by the analysis and supervisors have been provided in the conclusion part.