Happiness at work: an analysis of the operational department employees in the banking industry.

Abstract

Nowadays, many organizations face up with the high turnover rate issue, one of the reason is unhappy employees tends to quit. This study is aimed to interpret and understand the origin of the happiness of employees in a workplace based on Martin Seligman’s PERMA model. The research methodology is Qualitative research by using the Qualitative Content Analysis and using the diary journal report as a tool. Seven respondents, from the operational department employees in the banking industry, were presented as the sample population in this study where the journal noting took five days. From the study, it was found that the positive relationship was the most noted dimension, which influenced the happiness of employees, followed by accomplishment. To be more specific, the relationship with the colleague was mentioned the most in terms of the positive relationship. Other three dimensions were rarely noted in the journal. This study expects to help this company to interpret the needs of employees and fulfil their happiness at work so that the company will gain competitive advantages from the employees’ commitment to their work and, thus, will be able to reduce turnover rate in return. The future researchers can use this study as the guideline for the next study in the same field as stated in the topic.