The study of barriers and bridges in supply chain management to improve procurement process in Bangkok chain hospital plc.

Abstract

Purpose – For studying factors that facilitate and barrier of an implementation of supply chain implementation in Bangkok chain hospital public company limited. By ranking these bridges and barriers, it is possible to identify the most important bridges and barriers within Bangkok chain hospital public company limited for an effective supply chain collaboration in Bangkok chain hospital public company limited. Design/methodology – Quantitative research will be studied and researcher questionnaire to gather the information from employees who are working in procurement department in Bangkok Chain Hospital public company limited for 100 sets of questionnaires. Findings - The results suggest that for the top 3 barriers of supply chain practice implementation in procurement process which are the factors that pullback SCM process in BCH to achieve the best outcomes and results are; lack of support from an organization, Barrier from organization control. For the implementation of bridge to improve supply chain collaboration, which are the factors that help to facilitate the SCM system in BCH to improve overall performance and outcome, for the top 3 bridges are leadership, people management(communication) and customer (patient) management. - There are the gaps between perception of actual and desired level toward each of all bridge component implementations from perspective of administrator in procurement department at Bangkok Chain Hospital PCL are significant different in mean. Research limitations – This study is conducted in a very specific group of people, in which the result of this study might be different in other groups of people and respondent might not provide the exact answer from their opinions because he/she might not aware of an advantage of giving his/her opinions