The challenges that the organization faced in management changs and how the middle manager could manage the changes more effectively.

Abstract

In today’s fast-paced business environment, companies need to adjust and adapt to maintain competitive advantage and survive. Products and services, as well as organizational structure and direction, must conform to changing market situations. Organizational change also impacts on employees. This study determined the challenges that a company faced and suggested solutions to mitigate the impacts of change by focusing on support from middle managers, considered as key people during the change. The interview method was used to analyze employees’ perceptions and experiences, and determine expectations to seek appropriate solutions.