CRITICAL COMPETENCIES OF LEADERS TO MANAGE PEOPLE DURING THE COVID 19 PANDEMIC

Abstract

The objective of this paper is to understand the competencies needed for leadership in people management aspects during a Covid crisis. Also, the study will discover what are the challenges for leaders during covid crisis and how leaders interact and approach the people in order to overcome the covid situation. This study used an in-depth interview with 10 leaders who have experienced in leadership roles more than 4 years. The interview had been done by asking the open-ended questions and using the probing technique in order to gather and analyze the real-life experiences from interviewees. The results from this paper can be used as a guideline for leaders in dealing with the crisis and managing people effectively to mitigate the turnover and increasing work effectiveness in the workplace.