Myanmar patients' satisfaction with telemedicine in private hospital from Thailand during the post Covid-19 pandemic

Abstract

At present times, the development and usage of telemedicine has increased and adopted according to the needs of the patients to provide an easier and timesaving accessible platform to deliver healthcare services. The aim of this study is to identify the factors influencing the satisfaction and to identify the extent of satisfaction of Myanmar patients using telemedicine from private hospital in Bangkok. In this study, we collected the data from 110 Myanmar patients who have received medical treatment from private hospital in Bangkok and have used telemedicine service. Multiple regression analysis was used to analyze six factors influencing the satisfaction of patients using telemedicine which include convenient accessibility, saving times, saving expenses, broader communication system, prompt and accurate diagnosis, and improved care delivery. The result indicated that all six factors showed a positive relationship with patients’ satisfaction. Among them, saving time was the significant factor which influenced patients’ satisfaction in using telemedicine. This study will play an important role in identifying factors influencing and the extent of patients’ satisfaction in using telemedicine. It will contribute towards the hospital administration, executives, healthcare personnels and information technology to improve the service quality of telemedicine of the hospital.