The Factors Impacting Organizational Citizenship Behaviors of Employees in International Consulting Companies in Bangkok

Abstract

The ability to foster greater organizational citizenship behaviors (OCB) of the employees within the organization is the competitive advantage of the company in every industry. OCB refers to the behaviors where individuals exert extra-effort or perform beyond normal roles and responsibilities for the organization. The OCB is defined and arranged into five different dimensions which illustrate specific behaviors of the individual toward the organization. Everyone has their own specific intention and motivation behind the expression of OCB or behind the non-existence of OCB. This paper delved into the key factors that influence the OCB of employees working in the international consulting companies in Bangkok using the qualitative research methodology. Regarding the qualitative research, interview approach has been used to gather the information from 10 interviewees who have been working in international consulting companies in Bangkok for 5 years or more. Understanding the influential factors behind the existence of OCB of the employees is beneficial for the company to establish a stronger connection between the employees and the organization which promote a better collaboration among employees, healthier working environment, and higher productivity within the organization. This study aims to help the company enhance the organizational management in order to foster a stronger existence of OCB of the employees, leading to the higher productivity and better performance of the organization.