KNOWLEDGE CREATION PROCESS IN THAI ENGINEERING TEAM CASE STUDY: FUJITSU SYSTEMS BUSINESS (THAILAND) LTD.

Abstract

This study analyzed the knowledge creation pattern initiated within the team of skilled engineers in Fujitsu systems business (Thailand) Ltd. Nonaka’s SECI and Ba model were applied to analyze the knowledge creation process of the hardware engineer team. Interview method was conducted to collected in-dept data regarding the existing knowledge creation in the team. The collected data shows that the knowledge conversions in the team are mainly conducted in the tacit to explicit pattern through the verbal communication. Furthermore, some of the explicit knowledge has not been proceeding further through knowledge creation spiral due to lack of participation and interest from the team members. KEY WORDS: Knowledge Management / Knowledge Creation / Knowledge Conversion Process