The influencing factors of job satisfaction in healthcare industry.

Abstract

Nowadays, Thailand sets policy as Thailand 4.0 in order to improve in economic. One of target industries of Thailand 4.0 is health, wellness and Bio-med. In order to develop strong industry, organizations in industry have to set policy to retain employees and also motivate them to generate high performance. The purpose of this study is to find influencing factors of job satisfaction and the power of each factor in healthcare industry. Job characteristics (skill variety, task identity, task significant, autonomy and feedback) and job motivation (physiological needs, safety needs, social needs, esteem needs and self-actualization) were studied as influencing factors of job satisfaction. Quantitative research methodology was used. Data was collected from a questionnaires which were distributed to employees in healthcare industry. Data analysis methods included descriptive statistic, factor analysis and regression analysis. The significant influencing factors of job satisfaction are feedback and task identity for job characteristic aspect and social needs, esteem needs, self-actualization for motivation aspect. The strongest influencing factor is feedback followed by task identity. For motivation, the strongest one is social needs followed by esteem needs and self-actualization, respectively.