UNDERSTANDING THE CHALLENGES OF PEOPLE IN GENERATION X ADAPTING TO ‘WORK FROM HOME’ IN THE BANKING INDUSTRY AMID COVID-19 PANDEMIC. BANGKOK, THAILAND

Abstract

In this study, the challenges of working from home for Generation X are investigated in terms of their individualopinion,supervisorguidance,worksituations, motivationaldrivers,andtheiradjustmentprocess.Previousstudiesintheliteraturefor working from home challenges and managing a virtual workplace are reviewed. Qualitative research is done by conducting interviews with 8 employees who are working in banking industry for more than15yearsandcurrentlyworkingfromhome in Thailand.Itisconcludedthattherearecertaindifficultiesthateachindividualhasto encounter during their new normal and remote working environment. Thesimilarities are also found in some factorsandwhattheyexpectfromthecompanyregardingtheir life improvement and work adjustment. Furthermore, recommendations to the top management and to the companies for a better preparation and implementation are summarized and highlighted.